Tuesday, November 4, 2003
So I tried calling Cingular...
... to get help connecting my Zodiac to my phone. Wow that was a HORRIBLE EXPERIENCE! First the woman didn't understand what I was saying, kept asking me questions "What kind of phone is it?" "Siemens S56" and putting me on hold. Finally she comes back to me and goes "I'm sorry sir but my tech support guy is telling me that that phone does not support bluetooth." Me: "Uh, Yes it does." Her: "Ok sir hang on" Her: "Maybe that phone was connecting with Infrared, because our records say that that phone does not have bluetooth." Me: "Uhh, yes it does. They're talking via bluetooth now, I'm looking at the bluetooth now." Her: "I don't know what to tell you, our tech support says that that phone is not capable of bluetooth" Me: "Can I talk to tech support?" Her: "No you cannot. You're going to need to Contact Siemens about this issue, because this phone does not support bluetooth" Me: "uhh, listen, it does, trust me. Go look at your website, it even says it on there." Her: "You need to talk to Siemens". Me: "Can I talk to your supervisor?" Her: "Sure hang on" *CLICK* Dead line. So now I'm calling back.. the rep I'm talking to currently says that the info on my account says that the other rep talked to tech support and they said it doesn't support bluetooth. So now she's talking to a tech guy.. Her: "Our tech person says that yes that is a bluetooth phone, but we don't have any information on how to set up outside devices. You're going to have to contact Siemens" Me: "uh, thanks"
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